> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.1lookup.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cancelling, billing, and refunds

## How to cancel

Cancellation is **self-serve**: log in, go to **Billing**, and cancel.
No email, no chat required, no retention hoops.

- Cancelling **during the trial** stops it immediately, and nothing is
  charged.
- Cancelling a **paid plan** keeps your access until the end of the
  period you already paid for, then stops future charges.
- Instead of leaving entirely, you can switch to the **free plan
  (25 credits/month, dashboard use)**: your API keys and history stay
  saved for whenever you upgrade again.

## Refunds

Refund requests are handled by a person: write to us in the chat or at
support@1lookup.io with the email on your account and what happened,
and the team follows up by email.

Two useful facts:

- Refunds that are issued take **5 to 10 business days** to appear on
  your statement after processing.
- Not sure whether an amount on your statement is a real charge? Ask
  in the chat and we check it live.

## Invoices and receipts

Invoices and payment history are in the dashboard under Billing. Need a
change on an invoice (company details, VAT number)? Write to us and a
team member sorts it out.

## Think you were charged twice?

Ask in the chat: we list the exact charges on your account. If something looks genuinely wrong, the
team reviews it and follows up with you.