Cancelling, billing, and refunds

How to cancel

Cancellation is self-serve: log in, go to Billing, and cancel.
No email, no chat required, no retention hoops.

• Cancelling during the trial stops it immediately, and nothing is

charged.

• Cancelling a paid plan keeps your access until the end of the

period you already paid for, then stops future charges.

• Instead of leaving entirely, you can switch to the **free plan

(25 credits/month, dashboard use)**: your API keys and history stay
saved for whenever you upgrade again.

Refunds

Refund requests are handled by a person: write to us in the chat or at
support@1lookup.io with the email on your account and what happened,
and the team follows up by email.

Two useful facts:

• Refunds that are issued take 5 to 10 business days to appear on

your statement after processing.

• Not sure whether an amount on your statement is a real charge? Ask

in the chat and we check it live.

Invoices and receipts

Invoices and payment history are in the dashboard under Billing. Need a
change on an invoice (company details, VAT number)? Write to us and a
team member sorts it out.

Think you were charged twice?

Ask in the chat: we list the exact charges on your account. If something looks genuinely wrong, the
team reviews it and follows up with you.

Updated on: 12/10/2026