Troubleshooting common problems

A page won't load, or a lookup shows an error

Retry once; a one-off timeout can happen. If the same action fails
repeatedly, tell us in the chat which page, what the error says word
for word, and when it happened: repeated failures are something we fix
on our side, not a cache problem on yours.

A lookup failed but credits were deducted

Ask in the chat: we can list your recent lookups with per-row status
and the credits each one spent, and a team member reviews anything that
looks wrong.

Where are my results?

• Single lookups: on the page and in Lookup History.
• Batch uploads: on the batch's own page once processing finishes.
• A download button that does nothing: tell us which browser and the

batch name.

Is there a phone number to call?

Support runs here in the chat and at support@1lookup.io. There is no
support phone line. For sales conversations at volume, book a demo:
cal.com/team/ml/1lookup.

"Is this legit?"

Usually asked after seeing the trial card hold: see "The free trial,
and the card hold that looks like a charge". Short version: $0 is
charged today, the pending line is a temporary hold, and cancellation
is self-serve under Billing.

Want a human?

Say so in the chat any time: the conversation goes to a person with
everything you already wrote, no gatekeeping. You can also email
support@1lookup.io directly.

Updated on: 24/08/2026